Support

Welcome to the support section of the Merciless Games™ web site. Below if a list of frequently asked questions covering common support issues. Please read through this list before contacting us for support.
 
General Questions
Why won't the games run in my web browser?
Sometimes I lose mouse control in the game. What is going on?
The performance is really slow/choppy. What can I do?
How come I can't see the hi-scores list?
I can't find my question on this list. Where do I go now?
 
Answers
Why won't the games run in my web browser?
Your internet browser must support Adobe® Flash plugin and have the version 7.0 or newer installed. If you need to install the plugin, please follow this link to download the installer: www.macromedia.com/go/getflashplayer.
Back to Top
 
Sometimes I lose mouse control in the game. What is going on?
When running our games through the web browser it is required that the mouse cursor hover over the game window in order for it to maintain tracking. Simply keep your mouse cursor within the boundaries of the game window to avoid this issue.
Back to Top
 
The performance is really slow/choppy. What can I do?
While the Adobe® Flash plugin performs well on most browsers, we recommended Mozilla® Firefox 1.5 or newer for the best performance. If you would like to install this browser, please follow this link to download the installer with Google Toolbar:

Our recommended minimum PC requirements are:

  • Intel® Pentium 1.8GHz Processor or compatible processor
  • 256MB system memory
  • 16MB Video capable of 32-Bit Color at 1024x768 resolution
  • Adobe® Flash Player 7.0 web browser plugin

    • Back to Top
     
    How come I can't see the hi-scores list?
    Our hi-scores lists are maintained by the Mochi Media hi-scoring system. This is the same system that serves in-game advertising in our online games. If you are using an ad blocking software for your web browser, it may be blocking the game's access to the hi-score information. Disabling this software should resolve the issue.
    Back to Top
     
    I can't find my question on this list. Where do I go now?
    Please be sure to contact technical support for your prefered web browser and Adobe® Flash for any additional help if you are experiencing difficulties playing our games. If your issue is internal to our games, then please submit a technical support request form.
    Back to Top